1. Purpose and scope of application
Right Media (“we”) respects and is committed to protecting the privacy of our clients and partners who access our website and use our corporate video and TV commercial production services (“Services”). This privacy policy explains how we collect, use, store, and protect information when you access our website or collaborate with Right Media.
By using the Website and Services, you agree to the terms set forth in this Privacy Policy.
2. Information we collect
Personal information provided by you
- Full name, title, company/business name.
- Phone number, email address, contact address.
- Communication can take place via contact forms, email, chat, or consultation calls.
Project-related information
- Briefs, branding materials, images, logos, and product/service information of the client's business are used for product manufacturing.
- Feedback and suggestions received during the script review and editing process.
Information collected automatically
Website access data includes: IP address, browser type, device, access time, pages viewed, and data collected through cookies and similar technologies.
3. Purpose of using the information
Right Media collects information for the following purposes:
- Contact us for consultation, price quotes, and discussions about your film production project.
- Implement, manage progress, and deliver the Product according to the Service Contract.
- Issue invoices and process payments.
- Improve website quality, content, and user experience.
- We will send you information about our services and promotions (only with your consent).
4. Information retention period
Personal information and project documents are stored throughout the collaboration period and for a reasonable period after project completion for verification, warranty, support, or as required by accounting and tax laws. After this period, the information will be deleted or anonymized, unless the Client requests otherwise.
5. Sharing information with third parties
Right Media does not sell, rent, or exchange Customers' personal information with third parties for commercial purposes. Information is only shared in the following cases:
- With partners and collaborators directly involved in the project production (filming, editing, special effects, etc.) to the extent necessary to complete the work, these partners have an equivalent obligation to maintain confidentiality.
- For payment service providers, accountants handle transactions and issue invoices.
- When requested by a competent state authority in accordance with the law.
6. Protecting customer information and brand assets.
Regarding internal information, brand strategies, products, or unreleased campaigns provided by the Client during the project execution, Right Media commits to:
- Use this information only for the purpose of producing the agreed-upon Product.
- Do not disclose or share information externally without the Client's consent, except as required by law.
- Implement appropriate internal security measures to restrict unauthorized access to project documents and materials.
In cases where the Client requests a separate Non-Disclosure Agreement (NDA) for a specific project, Right Media is ready to comply with the request.
7. Cookies and tracking technologies
Websites may use cookies and analytics tools (such as Google Analytics, Facebook Pixel) to record browsing behavior, measure content effectiveness, and improve user experience. You can disable cookies in your browser settings; however, some website features may be restricted in this case.
8. Customer rights regarding personal information
Customers have the right to:
- Requests to access or edit personal information being stored by Right Media.
- Personal information can be deleted when there is no longer a need for cooperation, except in cases where it must be retained by law.
- You can withdraw your consent to receive promotional information or service offers at any time.
For any inquiries regarding these rights, please contact us using the contact information provided on the website.
9. Payment security
In cases where the website integrates an online payment gateway, all payment transactions are processed through a licensed payment gateway partner. Right Media does not directly store customers' bank card information on its system.
10. Commitment to confidentiality and policy changes
Right Media employs reasonable technical and managerial measures to protect information from unauthorized access, use, or disclosure. This privacy policy may be updated from time to time to reflect operational changes and legal regulations; the latest version will be publicly posted on the website along with the update date.
Right Media is committed to protecting our clients' personal information with responsibility, transparency, and appropriate security measures. We strive to build a safe, trustworthy online environment that respects the privacy of all our clients and partners.
